Communication & Trust

Nothing will get resolved in any relationship, regardless of what that relationship looks like, without healthy communication. Nothing. Misunderstandings, inaccurate assumptions, not feeling heard, not feeling comfortable sharing opinions, shutting down, yelling, resentments, anger…all result from ineffective communication.

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Sometimes our lives can be so overwhelming we feel we’re drowning in the pain. We’re committed to walking beside you, breaking the situation into smaller more manageable pieces, bringing you relief…bringing you hope. There is no story that isn’t valid, no person who is not heard.

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Clear Structure

Goal setting is the most crucial and immediate step in our work at The Gilmour Group and homework assignments are always based on the goals set by the client.

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Specializing in Marriage, Relationship & Couples Counselling in Victoria, BC

- George Bernard Shaw

Couple kissing with the sunset in the backgroundMost couples seek counselling as a last-ditch attempt to save their relationship. Unhelpful and often harmful communication patterns may have become so deeply entrenched they consume the relationship, leaving no room for happy memories together or remembering why they are still together at all. It often feels like there is no hope. Many traditional approaches to couples, marriage and relationship counseling explore familial patterns and childhood experiences which may have contributed to the current challenges in their relationship. These are, without question, valid approaches. However, at the Gilmour Group we are less interested in the history of the problem (our clients have probably already spent enough time and energy trying to figure that out prior to coming in to see us) but rather our focus is primarily on pragmatic steps to walk our clients 'out of the problems' and 'in to the solutions' to them. Our goal is to do this as quickly as possible.

Our NO-NONSENSE tools and strategies are research-based (see our Therapeutic Approach) and are not designed to be band-aids for the current crisis but can serve to provide the skills with which to bring about lasting change. We work with our clients in creating personally relevant strategies, clearly explaining and describing their purpose throughout the process, de-mystifying what can easily become a "fuzzy and blurry" process.

At the Gilmour Group, we believe that you have to "DO" rather than "THINK" your way out of conflict. We are here to facilitate the "DOING", guiding the process with honesty, respect, humor, and hope.

The underlying principles of our work are applicable to couples, marriage, relationship, and individual counselling.

- M. Scott Peck

Taking That First Step to Booking a Session

Take the First Step with a Free 30 Minute Consultation

We invite you to call us at 250-884-8065 or 604 880 0941 or email with any questions.  We recognize that just making that call can be difficult.  If we aren’t available to take the call or answer the email right away be assured we will get back to you as fast as possible, usually within a couple of hours.  During our first phone conversation we will briefly talk about your presenting concerns and then you can decide if you want to go ahead and book a session or if you would prefer to come in for a free 30 minute consultation.  If you choose to book a session we will find a time that works as quickly as possible.  We offer the free consultation because we recognize that the client/therapist relationship has to feel like a good fit for the client and we want to provide the opportunity to the client to gauge that fit before spending a dime.  This would in no way be a counselling session but rather an opportunity for you to meet Dianne, ask her any questions you may have and get a feel for her and her approach.  There is no pressure to book a subsequent session.  Should you choose to do so, simply contact us when you feel ready.  Or not.  It’s that simple.

What our clients are saying…

My husband was very reluctant to go to couples counselling. He was convinced the whole experience would be ‘airy-fairy’, that we would have sit in front of a stranger and talk about childhood issues and get all ‘touchy-feely’.  He isn’t that guy who talks about his emotions easily and the whole idea just made him cringe.  I did manage to drag him into that first session with Dianne and within minutes I knew he had let go of those concerns and was feeling much more comfortable than he expected.  On the drive home that evening he told me he was looking forward to going back!  Within 5 sessions our relationship was not only back on track but much, MUCH better than it had ever been.  Going to see Dianne was one of the best decisions we ever made”.